What action should the Real Estate Commissioner take upon receiving a verified complaint?

Upon receiving a verified complaint, the Real Estate Commissioner is obligated to investigate the complaint. This process is crucial because it ensures that all claims made by consumers or other parties are taken seriously and examined thoroughly. The investigation helps determine whether there is substantial evidence to support the allegations and if any violation of real estate laws or regulations has occurred.

Conducting an investigation allows the Commissioner to gather relevant facts, interview involved parties, and assess any documentation linked to the complaint. This is an essential part of maintaining the integrity of the real estate profession and protecting the interests of consumers in Arizona. By responding with an investigation, the Commissioner upholds their duty to enforce regulations and standards in the industry.

Other choices like dismissing the complaint outright or involving the Advisory Board prematurely would not satisfy the need for accountability and due process in dealing with complaints about real estate practices. Notifying the Governor would also be inappropriate, as it does not align with the standard procedure for handling such matters within the agency's responsibilities.