What happens when the real estate commissioner receives a written complaint against a licensee?

When the real estate commissioner receives a written complaint against a licensee, it is standard procedure to conduct a fair and thorough investigation of the allegations presented. This often includes holding a hearing to assess the validity of the complaint and to provide the licensee an opportunity to defend themselves. The hearing process ensures that any decision made regarding the license—whether it may involve suspension, revocation, or other disciplinary actions—is based on evidence and due process. This approach is essential in maintaining fairness within the regulatory system and protecting the rights of licensees, as well as upholding the integrity of the real estate profession. Therefore, a hearing will indeed precede any decisions about license suspension, allowing for a just resolution based on the findings from the investigation and hearing.